Privacy Policy

Privacy & Data Security

  • Venue Safe Australia is committed to keeping your personal information private.
  • The information you provide when applying for a Venuecard will be received and kept in the most secure environment possible and only used when sending out the Venuecard or contacting you for renewal.
  • The cards will only show a photograph of the patron and their Venuecard number. The Venuecard provides the Venues and security personel with less personal information than a drivers licence or age identification card.
  • When a patron’s card is scanned, the security/venue staff will only see whether the patron is accepted or denied entry.
  • The scanning device will firstly identify that it is a Venuecard card and then check whether the patron’s number matched any number on the list of banned patrons. No other information about the banned patron is on the card or scanner, including what they were banned for and the duration of their ban.
  • The Emergency Info facility is optional and will only be provided to the venue scanner once the security and management staff have consulted; an investigation of the Emergency Info request will be conducted by Venue Safe Australia on the next business day.

Appeals to Bans

  • Should a patron wish to appeal a ban they need to contact Venue Safe Australia and make a request.
  • An investigation will be conducted and the venue will be required to provide CCTV footage as well as security and staff evidence.
  • If Venue Safe Australia deems that the ban was unjust we will overturn or amend the ban.
  • The suspected banned patron will have to pay an initial investigation fee which will be refunded if the ban is overturned.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us at privacy@venuesafe.com.au.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

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keeping late night venues safe ... venuecard

Venuecard is a program to reduce antisocial behaviour in late night trading venues, pubs, hotels,
taverns, clubs, night clubs and bars. It endeavours to reduce the amount of assaults, attacks and
violence from drunk and drug effected patrons. When implemented it will enforce bans on errant patrons
and once these patrons are not at the venues it will reduce the need for excessive security,
midnight lock outs and cabs not servicing venues. Patrons, venues, businesses, residents and
the police will benefit from this program.

Conditions of Venuecard subject to change.

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