Venuecard is a security card for venue goers, allowing the venue to quickly screen each patron for details of previous antisocial behaviour at theirs or other venues Australia wide

How Does Venuecard Work?

Patrons enter the venue and produce their Venuecard.

The Venuecard is scanned, an approval message is shown on the screen and the patron is allowed into the venue.

If the scanner shows a refusal message the patron is stopped from entering the venue.

Refused

When a patron is ejected from the venue or is apprehended near the venue for antisocial behaviour, the security staff will request the patron’s Venuecard for scanning, if they refuse, the security staff need only to point the scanner to where they expect the card to be (top shirt pocket, back trouser pocket or hand bag) and the scanner will retain the card holder’s number.

The RFID scanner can detect the card/tag from up to one metre away.

Penalties

The staff member in consultation with the Duty Manager choose an appropriate penalty and within seconds, the RFID scanner sends a message to the Venuecard Central Database.

The offender’s number and ban time is subsequently sent to all RFID scanners Australia wide so that the offender cannot be admitted into any other Venuecard venue for the nominated period.

Taxi's

If the local cab company is part of the program, patrons can simply quote their Venuecard number when calling a cab and the drivers will be more willing to pick them up from the venue. If they commit an offence in the cab, the cab company can contact Venuecard and report any incident.

Emergency Info

If a patron collapses in a venue and has no friends around them the staff can scan their Venuecard and request, details of “next of kin”, medical conditions, allergies etc. which will be transmitted to the scanner within minutes.

Privacy & Data Security

Venue Safe Australia is committed to keeping your personal information private.
The information you provide when applying for a Venuecard will be received and kept in the most secure environment possible and only used when sending out the Venuecard or contacting you for renewal.
The cards will only show a photograph of the patron and their Venuecard number. The Venuecard provides the Venues and security personel with less personal information than a drivers licence or age identification card.
When a patron’s card is scanned, the security/venue staff will only see whether the patron is accepted or denied entry.
The scanning device will firstly identify that it is a Venuecard card and then check whether the patron’s number matched any number on the list of banned patrons. No other information about the banned patron is on the card or scanner, including what they were banned for and the duration of their ban.
The Emergency Info facility is optional and will only be provided to the venue scanner once the security and management staff have consulted; an investigation of the Emergency Info request will be conducted by Venue Safe Australia on the next business day.

Appeals to Ban

Should a patron wish to appeal a ban they need to contact Venue Safe Australia and make a request.
An investigation will be conducted and the venue will be required to provide CCTV footage as well as security and staff evidence.
If Venue Safe Australia deems that the ban was unjust we will overturn or amend the ban.
The suspected banned patron will have to pay an initial investigation fee which will be refunded if the ban is overturned.

How Does Venuecard Work?

Refused

Penalties

Taxi's

Emergency Info

keeping late night venues safe ... venuecard